Automatic refund for online charges with credit card:
Applies to bracelets that were topped up online by credit card. The amount of remaining Metals, except Bonus Metals (if any) and 02 Metals reimbursement rate will be refunded automatically.
**The Maximus Festival advises you to charge online with credit cards so that your refund is automatically done after the event at the prompt determined by the organization or financial managers, Transaction starts on June 1, 2017.
Manual refund for charges done at the event:
Applies to bracelets that were charged at the Maximus Festival venue with money and / or credit or debit card. You must fill in an online form that will be available after the festival in www.cashless.maximusfestival.com
website on May 13, 2017 from 23h (BRT) until May 24, 2017 23h59 (BRT) *. A 2 Metals reimbursement rate will be applied.
* The Maximus Festival reserves the right to change dates and hours if needed.
The Manual refund starts on June 5, 2017.
Note: Metals acquired and unspent may be refunded, and the procedure for request takes place in two distinct ways:
Refund for credits purchased online before or during the event by credit card - This refund will be automatically performed in the purchaser's card bill, depending on the processing date of the refund and invoice of your credit card. If processing occurs after closing the current bill, the balance will be refund in the next.
Refund for credits acquired in a cashless cashiers during the event by credit card, debit card or cash need to fill the form available online at cashless.maximusfestival.com website, from the day May 13, 2017 from 23h to May 24, 2017 at 23h59 (BRT).
**Important: Customers native or based in other countries should prioritize the online charge method, so that the remaining Metals refunds are done automatically. If they choose to charge at the venue, the online form must be filled in indicating a bank account based in Brazil for deposit. These refunds are also subject to a rate of 02 Metals.